Refund policy

OUR GUARANTEE
Every Monarch piece is cut, finished, and inspected by hand in South Carolina. We stand behind our work. If your piece arrives damaged, is made incorrectly, or develops a manufacturing defect during normal indoor use, we'll make it right — through repair, replacement parts, refinishing, or a full replacement.

What's covered:
- Powder coat or finish defects
- Coating failure not caused by impact or chemicals
- Manufacturing defects affecting the structure of the piece
- Errors in design, size, or finish made by us
- Missing hardware
- Shipping damage reported within 48 hours of delivery

CANCELLATIONS
Changed your mind? Cancel within 24 hours of placing your order for a full refund. After 24 hours, your piece may already be in production and the order can no longer be canceled.

RETURNS
Each piece is made to order in your selected design, size, and finish. Because of this, we can't accept returns or exchanges for change of mind, finish or size preference, or ordering the wrong design.

Not sure about size or finish? Email us a photo of your wall before you order and we'll help you choose.

DAMAGED IN TRANSIT
If your piece arrives damaged:
1. Photograph the damage and the packaging right away.
2. Keep all packaging materials.
3. Note any visible damage on the delivery receipt if possible.
4. Email us within 48 hours at info@monarch-studioco.com with your order number and photos.

We'll work with you and the carrier to resolve it quickly.

INCORRECT ORDERS
If your piece doesn't match the design, size, or finish you ordered, email us with your order number and photos and we'll make it right.

WHAT'S NOT COVERED
- Scratches, dents, or damage after delivery
- Damage from improper installation
- Damage from harsh chemicals or improper cleaning
- Corrosion from moisture exposure or outdoor use
- Damage from improper storage
- Normal cosmetic aging
- Change of mind or ordering errors

QUESTIONS
Email info@monarch-studioco.com — we typically respond within one business day.